DELIVERY POLICY
Delivery Policy – Adepurepam (Adeloore Multipurpose Nig. Ltd)
Delivery Policy
At Adepurepam, our goal is to ensure that every customer receives their palm oil order quickly, safely, and in perfect condition.
Order Processing Time
All orders are processed within 24 hours once payment is confirmed.
Delivery Timeline
• Idere / Ibarapa: 1–2 working days
• Other parts of Oyo State: 2–4 working days
• Delivery outside Oyo State depends on available logistics partners.
Delivery Fee
Delivery charges vary based on distance and will be displayed before checkout.
Delivery Method
We use trusted dispatch riders and verified logistics companies to ensure safe delivery of your product.
Order Confirmation
After payment, you will receive a confirmation message containing your order details and expected delivery timeline.
Failed Delivery
If delivery fails because the customer provided incorrect details or was unavailable to receive the package, a re-delivery fee may apply.
REFUND & RETURN POLICY
Refund & Return Policy – Adepurepam
At Adepurepam (Adeloore Multipurpose Nig. Ltd), we take pride in offering clean, pure, and hygienically packaged palm oil. Customer satisfaction is important to us.
Returns
Because palm oil is a consumable food product, we cannot accept returns once the seal is broken.
You may request a return only if:
• The product was delivered damaged
• You received the wrong product size or type
All return requests must be made within 24 hours of delivery.
Refunds
Refunds will be issued if:
• Your order cannot be delivered
• A failed or duplicate payment occurred
• You received the wrong product and do not want a replacement
Refunds are processed within 3–7 working days after approval.
Non-Refundable Conditions
• Opened or unsealed palm oil containers
• Products damaged due to customer handling
• Late complaints (after 24 hours)
PRIVACY POLICY
Privacy Policy – Adepurepam
Adepurepam, under Adeloore Multipurpose Nig. Ltd, respects your privacy and is committed to protecting your personal information.
Information We Collect
We may collect:
• Name
• Phone number
• Email address
• Delivery address
• Order details
• Payment confirmation (handled securely by Paystack)
How We Use Your Information
We use your information to:
• Process and deliver your order
• Provide customer support
• Notify you of updates
• Improve our services
• Ensure secure transactions
Data Protection
We do not share, sell, or rent your personal data to any third party.
Your payment information is not stored by us — all payments are securely processed by Paystack’s encrypted platform.
Third-Party Access
Only trusted delivery partners may receive your address for delivery purposes.
Your Consent
By using our website or sales funnel, you consent to our privacy practices.
TERMS & CONDITIONS
Terms & Conditions – Adepurepam
Welcome to Adepurepam (Adeloore Multipurpose Nig. Ltd). By making a purchase, you agree to the terms outlined below:
1. Product Quality
All Adepurepam products are freshly sourced and hygienically packaged. Customers must store products properly after delivery.
2. Price Changes
Prices may change due to market conditions. The price displayed at checkout is final.
3. Order Information
Customers must provide accurate details. Incorrect information may cause delays.
4. Delivery Timeline
Delivery times are estimates and may vary due to logistics challenges or external factors.
5. Refunds & Returns
All requests must follow our official Refund & Return Policy.
6. Payment
Payments must be made via approved channels (Paystack). We are not responsible for payments made outside our platform.
7. Usage Agreement
By completing a purchase, you agree to comply with these terms and any future updates